General Summary

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service:

•       Provide a positive representation of Ace Hardware.

•       Proactively assist customers in solving problems.

•       Greet customers entering and throughout the store. Thank customers when finished and when             they are leaving the store.

•       Possess a friendly outgoing demeanor; work well with customers as well as associates.

•       Ensure all pages and calls are answered promptly, courteously and effectively.

•       Forward any customer complaint that cannot be handled to a member of management.

•       Possess strong product knowledge and knowledge of store layout and location of products.

•       Assist customers throughout the store with personal, customized service based on the premise             of amazing every customer, every time.

Store Operations

•       Assist in creating a positive, professional and safe work environment.

•       Assist with receiving, checking in and stocking of merchandise throughout the store.

•       Assist with maintaining back stock levels.

•       Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and                 outdoor merchandise area.

•       Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.

•       Assist with merchandise resets through the store.

•       Provide assistance to Department Specialists, i.e. price changes, special orders.

•       Ensure signage is current throughout the store.

•       Operate forklift with proper training.

•       Communicate any Store Support Center issue to General Manager for follow up.

•       Communicate any merchandising, cost control or sales idea to General Manager.

•       Participate in store meetings.

•       Be professional in appearance and actions.

•       Perform all other duties as assigned.

Education/Training:

High School or GED equivalent.

Experience:

Formal retail experience preferred.

Physical Demands:

Standing, walking, lifting (up to 25lbs) and climbing.